Introduction
ChartWise ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
By using ChartWise, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- User ID (automatically generated)
- Authentication credentials (securely hashed)
Usage Data
We automatically collect certain information when you use the app:
- Device information (model, operating system)
- App interactions and feature usage
- Crash reports and diagnostic data
- Performance metrics
User Preferences
We store your preferences including:
- Watchlist symbols
- Notification settings
- Language preferences
- Display settings
How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Send trading signals and notifications
- Improve app performance and user experience
- Analyze usage patterns to enhance features
- Detect and prevent technical issues
- Communicate service updates and changes
Third-Party Services
We use the following third-party services:
Firebase (Google)
Authentication, cloud storage, analytics, and crash reporting. Firebase Privacy Policy
RevenueCat
Subscription management and in-app purchases. RevenueCat Privacy Policy
TradingView
Chart widgets and market data display. TradingView Privacy Policy
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your account and data
- Export your data in a portable format
- Opt out of non-essential data collection
- Withdraw consent at any time
Account Deletion
You can delete your account and all associated data at any time:
⚠️ Important
Account deletion is permanent and cannot be undone. All your data, preferences, and subscription history will be permanently removed.
How to Delete Your Account
- Open the ChartWise app
- Go to Settings → Account
- Tap "Delete Account"
- Confirm your decision
Alternatively, you can request account deletion by contacting us at the email below.
Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for sensitive data
- Secure authentication via Firebase Auth
- Regular security audits and updates
- Strict access controls for our team
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: